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Sep 19, 2020

What happens to customer service and support when online shopping increases exponentially due to a pandemic? Do customers think it is worse than before COVID 19, the same, or even better. Have companies reacted quickly enough to the need for more support? Will customers return to shopping at brick and mortar stores...


Aug 6, 2020

You don't have to go far in America today to find people who disagree. It's always been that way and in the past for the most part, we were able to work out our differences with discussion and trying to see the world as the other person sees it.

It's not that way today. Today, we don't just disagree. We dislike,...


Jul 26, 2020

Phil Elmore is a bestselling commercially published author, technical writer, Internet marketing copywriter, and content creator living and working in Upstate New York. He has written two dozen action novels in the Gold Eagle/Worldwide Library series The Executioner for Harlequin, as well as the books 10 Things...


Jun 24, 2020

The topic of today’s podcast is why do people do the things they do? That’s the big question isn't it? And, if we can answer that question is it possible to change the things we do?


Jun 1, 2020

The Water Cooler Hangout is back after a ten year hiatus. Learn why and what's coming in future episodes.