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Sep 28, 2020

If you had a one-time opportunity to go back in time and give your 18-year-old self some advice, what would you say? 

Bob Poole offers twenty-two pieces of advice to his 18-year-old self today. Listen in and see if you agree.

Sep 19, 2020

What happens to customer service and support when online shopping increases exponentially due to a pandemic? Do customers think it is worse than before COVID 19, the same, or even better. Have companies reacted quickly enough to the need for more support? Will customers return to shopping at brick and mortar stores...